The world of recruitment is changing – and that’s why we’re here. After all, contact centres are changing too, so it’s important that your resourcing partners remain up-to-date and on top of this rapidly evolving industry. Our approach is simple, and it’s been developed after many years of industry experience and dedicated research.

Call Centre Specialist Recruitment that's Low-Risk and Low-Cost

Born out of one of the UK’s most successful Call & Contact Management Recruiters, Cactus Search, we understand the challenges of recruiting agent level candidates, and we know that attrition costs. Fortunately, we also know how to improve your retention, and save thousands in agency fees – plus, we’re a low-risk solution which is designed to support your direct staffing strategy.

Best of all, the more agents you recruit, the lower your cost per hire will become – we can run full-scale online advertising and search campaigns based around your needs, allowing you to run continuous recruitment campaigns for a fraction of the price you’d pay to “fill-as-you-go” – offering you enormous savings.

We also pride ourselves on offering a great candidate experience, from our use of a wide range of social media to promote all of our roles, to our candidate management system which uses artificial intelligence to respond to candidates at every step of the way. This will help to build your brand as an employer of choice, meaning that you'll attract better, and higher quality candidates.

It's the simplest way to support your Direct Resourcing Strategy.

So – in short, the Cactus Frontline approach is simple. We’re experts in our field, and we believe in making the recruitment process as simple, and as high value, as possible. We're more than just an advertiser, but we're not another recruitment agency - we're a specially adapted hybrid that can revolutionise and streamline your direct resourcing strategy.

It’s the evolution of contact centre recruitment – and it’s time to adapt.