As specialist recruiters within the Contact Centre world, we are often asked, as part of our campaign plan activity, to provide specific data on competition, location, salaries and the source of available talent in an area. From our experience, major Contact Centre hubs such as Glasgow, the North East and Manchester are fairly easy to find relevant statistics for. But what of the Midlands?
Frankly, there is minimal available data on Birmingham and its West Midlands neighbours. Cactus Frontline, with a little bit of help from our friends at the Midlands Contact Centre Forum (MCCF), have put together the bare essentials, which we hope you will find of interest.
Click below to open the PDF or download it here!