In July 2013 we were approached by ACE Insurance Group (the 7th biggest insurance services company worldwide), who were seeking to relocate a diverse team, delivering one of their key product areas, from Kingston-Upon-Thames to Glasgow.
We were engaged by ACE to work alongside their direct resourcing team to ensure the timely and successful recruitment of a new team of 43, covering 14 different roles: Customer Relations, Customer Services, Retentions, Quality Monitoring, FOS Liason, Claims and Administration. Check out our case study below to see how it went!
To find out more about the ways in which Talent Match can assist your contact centre recruitment, drop us an email or call us on 0845 901 1905.
You can also download the PDF version here.