BT Excellence Published: 31st October 2012 Source:


BT has created something very special at their new Contact Centre in Accrington.

We have now been working with the Communications and Media giant for three months to recruit for their newly revamped site at the Globe Centre, where they are looking to build customer service centre of excellence. After much investment, imaginative design input and a desire to create an enviable working environment, the new site opened its high tech, sliding doors last week. The working environment is airy, spacious and light, with well planned break out and leisure areas (equipped with BT Vision and gaming), as well as a welcoming and well stocked “bistro”.

I am also pleased to report that recruitment is progressing to plan. A highly motivated group of Front Line Mangers have been waiting to welcome the first recruits (for whom they have been given direct responsibility for recruiting) in to training – their time has come. The five week, world class training programmes are packed with new Advisers eager to put the promises of a customer service excellence in to action.

The atmosphere at this site is going to be a very special – with a management team committed to making the most of a first class working environment, industry leading training and team of Advisors selected for their customer service skills and desire to offer BT customers the best possible contact experience.

BT have created something special in Accrington, and at a sister site in West Bromwich, that local people want to be part of. Our work at Talent Match is not finished, as we are now looking for the right calibre of individuals to join training programmes into the New Year. If you would like to find out more about becoming an Adviser, go to